CyberGhost VPN is one of the most popular VPN services you can find for new users. While it does a lot without asking users to intervene, it may fall foul to an issue or two at some stage.
One that may crop up being an overlong message that ‘the installer cannot proceed with the current internet connection settings.’
While it sounds drastic, such an error isn’t an issue with CyberGhost VPN and is to do with a Java connection. To fix this, you can quickly reinstall the VPN app, and that should be one issue out of the way.
Here you can learn about other issues that may crop up to make the CyberGhost service not reachable, and you have a problem connecting to server.
How Long Does CyberGhost Take to Connect?
In some cases, you may start to think the VPN service not available, although it is just slow connecting. CyberGhostVPN system, on occasions, can take up to two minutes to connect according to some CyberGhost review articles.
If you ever find this, you can change the protocol you are using or switch servers. If this doesn’t help, you may need to check with the customer support system, yet in the review, it states they were also unsure of the reason.
How Do I Add a Device to CyberGhost?
It is very straightforward to add another device to CyberGhost, and you can add up to 7 simultaneous connections to the network. All you need to do is download the app for your device and log in with your account details.
The problem comes if you have added too many devices, or someone else has done so. You may find too many devices connecting is the reason for CyberGhost not connecting on one device.
Just be sure unused devices are turned off, and this could be the solution for you to use your other device with no problem.
How Do I Speed Up CyberGhost?
CyberGhost has a network of over 6,000 servers, and they are committed to delivering the fastest speeds. If you wish to speed up CyberGhost, you have a couple of things to try, yet it may lead you somewhere else.
Here you can use this quick CyberGhost how to use guide, to find out if you can make CyberGhost faster:
- Disconnect from your CyberGhost VPN
- Run a speed test on your connection, be it your home or on your mobile network connection. Write down what download speeds you reach.
- Connect to the VPN and run more tests. Select a different server to check variations.
- Try changing protocols to see if that makes a difference
- Reboot your machine
- Try a different device and see if that is the same speed
- Check your router and reboot or reset
If you do all this, you may find the issue is ISP related, and there is nothing you can do to speed up CyberGhost. Contacting your ISP may be wise, as you may be overpaying for your lackluster speeds.
Regular browsing may not require the top speeds from your internet connection, and it may not need customer support to answer your questions. However, the Netflix CyberGhost issue will matter if you are well into streaming.
Speeds are vital when viewing HD content on a streaming system. You only have a limited number of CyberGhost servers that can access Netflix content, and if these run slow, you will receive lots of buffering.
How Do I Get a Refund from CyberGhost?
You could have tried to access a different server time and time again, yet to no avail. You may well have changed protocols several times, to find there is no solution that way.
You may have questions, yet you may have had enough and decide to ask for your money back. The good news is, if you signed up for the longer plants, you get an industry leading 45-day money-back guarantee.
The short plan of a month offers a 14-day refund. Suppose you fall inside either of these times and do want your money back as the final solution. Just follow these simple steps:
- Navigate to CyberGhost website
- Log into your account
- Navigate to My Subscriptions
- Click the auto-renewal to off
- Once you click to cancel automatic payments, either use the live chat or email support to request a refund.
You should receive a refund within 5 to 10 working days. Just be sure to cancel payments with your card issuer or bank.
Lastly, you do need to be sure you select a premium VPN that won’t deliver so many surprises to you.