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Why is Secureline VPN Not Working?

Avast SecureLine VPN, a subscription-based VPN or virtual private network. There is plenty of application support and can run on Windows, macOS, Android, and iOS operating systems.

Avast SecureLine VPN typically comes included as part of a wider software package, including a security and Avast antivirus software suite along with other security applications.

It’s widely used, although just because Avast has one of the best Anti-Virus packages doesn’t mean Avast SecureLine VPN is on the same level as other VPN providers, or it works without faults.

You can find many Avast Secureline issues, and sometimes, your connection fails, and you receive the error message. “Sorry, it is not possible to establish a connection.”

It’s possible also that your Avast SecureLine VPN may not run at all. In our guide, you can learn more about Avast VPN problems, Avast SecureLine not working, and how you can fix these problems. (Find Out Why Avast Says My Router is Not Configured Correctly)

Is Avast SecureLine VPN Legitimate?

Avast SecureLine isn’t a bad VPN. It’s quite fast, allows torrenting, and logs connection information. Mostly, it is leak-free, so all your personal information is safe. SecureLine is legitimate, as it comes from one of the world’s largest antivirus companies.

You can, however, find it appear on your system, and when using SecureLine VPN, connection failed messages may crop up when least expected.

Why is Avast SecureLine VPN on My Computer?

You may have consciously signed up for this VPN, or you mysteriously found it on your computer. Much of this was down to the Avast marketing model.

Avast believes everyone wants their products, so they semi-force them onto users. If you don’t realize this, Avast can gain an advantage through the number of installs.

It came to light when users of CCleaner were installing the app and found they had Avast installed as well. Avast purchased CCleaner from Piriform and included their apps in the installation procedure.

Rather than check the boxes to add software, you needed to tell the installation routine not to include the Avast VPN client, or it would be installed automatically.

How Do I Connect to Avast SecureLine VPN?

Avast SecureLine VPN allows you to connect to the internet via Avast VPN servers, which encrypt your data. Avast SecureLine VPN must be allowed on an unsecured Wi-Fi network in most cases.

The VPN service has a feature for auto connection. When you enable auto-connect, you allow SecureLine VPN to connect when it recognizes an unsecured Wi-Fi network. Here are the steps to take using the VPN software. (Read Fire Stick Is Slow)

  1. Double-click the Avast SecureLine VPN Windows desktop icon to open the client software
  2. Click the three-bar menu and head to ‘Settings’
  3. Check that VPN Mode is selected to the left side of the screen
  4. Follow the directions according to VPN Mode:
  • Smart VPN: Click the ‘I connect to unknown networks panel.’ Check the box next to ‘Unsecured network’
  • Manual: Check the box next to ‘Automatically when connected to the Internet.’ If you want Avast SecureLine VPN to stop turning on automatically on a trusted (private) network. Check the box next to ‘Exclude Trusted’

Avast SecureLine VPN starts when it spots a new Wi-Fi network. Smart VPN will only be used on Windows 10 PCs.

How Do I Enable SecureLine Adapter?

Here are steps to take if you have connection errors or you find Avast VPN not working as you expect. Each solution can help fix Avast VPN if you are not able to connect for any of the various reasons. (Learn How Much Space Does Avast Take Up)

Change VPN Server Location

SecureLine lets you choose a different VPN server location for your use.

You can pick any country such as the USA, UK, Australia, or other they support. You can find congestion a common problem when you want to enable a connection with SecureLine in the same VPN location.

  1. Open your VPN, select the Privacy option to the left side of the screen.
  2. On the right, click the ‘Change Location’ button, then select another location
  3. Exit to save changes.
  4. Check if the Avast VPN connects or restart your computer.

Check Internet Connection

If your internet or Wi-Fi isn’t working, you won’t establish a connection with your VPN. You could find some ISPs prevent VPNs from running on the network.

  1. Turn off the power on your router
  2. Remove from the mains socket wait about 1 minute
  3. Plug everything back in and turn on your router
  4. By doing this, you empty temporary configurations. Make sure you can see the antivirus utility system tray icons working. This shows if you can establish a connection or not.

Clean Boot Your Computer

If you have similar apps or services running in the background of your device, Avast SecureLine will not function. The major culprits are third-party antivirus software and the Windows Defender firewall. (Read our Avast VPN Review)

Clean booting your machine is one way to check. Switch off third-party antivirus software, Windows applications, Windows Defender Firewall, and more to determine where the issue lies.

  1. Press Windows + R and open the Run box. (open control panel)
  2. Type “msconfig” and click the OK button.
  3. Select the Services tab and check “Hide all Microsoft services.”
  4. Select the “Disable all” button to turn off third-party services
  5. Select the Start-up tab.
  6. Select Open Task Manager link.
  7. Select a service one at a time and click on ‘Disable’
  8. Restart your computer.
  9. Launch Avast VPN.
  10. Try connecting via your internet connection.

If you are successful after turning off Windows software, Avast is conflicting with another application somewhere.

Check any apps you can use without conflict with your VPN application. Make sure all the antivirus utilities system tray icons have stopped and are closed.

If this occurs, you’ll need to decide which software is more important. VPN services can keep you safe, yet it could be the case of needing to either reinstall Avast SecureLine or remove it altogether if it’s causing issues with your internet connection.

Too Many Connections

You may find Avast VPN not working for the simplest of reasons. Since SecureLine restricts the number of VPN connections, Avast VPN might not function should you try to go over this.

If you have a family license, you can register five devices and go over this, and the error message “Maximum connections reached” will appear.

Disconnecting VPN clients from the VPN connection service is the solution. Disable the service on any inactive computers or mobile devices.

Contact Avast SecureLine VPN customer service if you think your Avast SecureLine VPN Key has been used without your permission, as you can’t use the VPN after removing VPN clients on redundant devices. (Find the Best VPN for Your Needs)


You’d be surprised how VPN users let subscriptions lapse on their accounts. An Avast SecureLine VPN connection needs an active subscription to work, so ensure the entered account is updated with your payment details before the cessation date approaches.


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