Have you been considering canceling your ExpressVPN subscription? You‘re not alone. Many users decide to move on from ExpressVPN due to price hikes, reduced features, privacy concerns, or simply finding a better VPN provider.
Canceling your ExpressVPN subscription is quick and straightforward if you use the right method. In this guide, I‘ll explain the step-by-step process to cancel ExpressVPN on desktop, mobile, and through different payment options. You‘ll also find out how to request a refund and discover some of the top alternative VPNs to consider.
Let‘s start by looking at how to cancel ExpressVPN on your desktop or laptop.
Step-by-Step: Canceling ExpressVPN via the Website
If you subscribed directly on ExpressVPN.com, you can cancel your subscription through the account dashboard or by contacting customer support.
Method #1: Cancel Through Your Account Dashboard
The quickest way to cancel your ExpressVPN subscription yourself is through the account dashboard.
First, go to ExpressVPN.com and click "Log In" in the upper right corner of the screen.
On the login page, enter the email address and password associated with your ExpressVPN account. Then click the blue "Log In" button.
After logging in, you‘ll see the account dashboard. On the left-hand menu, click on "My Subscription" under the Billing section.
On the "My Subscription" page, find the box titled "Subscription Details." Click the blue button within that box labeled "Edit Subscription Settings."
This will open a popup window where you can turn off auto-renewal for your ExpressVPN subscription. Toggle the switch next to "Auto-renew my subscription" to the off position so it appears gray.
Finally, click the "Confirm Changes" button at the bottom of the popup window.
That‘s it! Your ExpressVPN subscription will now cancel at the end of your current billing period and not renew. However, you will still have access to ExpressVPN until the subscription expires.
Method #2: Cancel Through Live Chat Support
If you need to cancel immediately and want a refund, you‘ll have to contact ExpressVPN‘s customer support team directly.
Here is how to cancel ExpressVPN and get your money back through live chat:
Log into your ExpressVPN account and access the account dashboard.
At the bottom right corner of the screen, click the "Live Chat" box.
A new window will pop up where you can send messages to an ExpressVPN support representative. Let them know you would like to cancel your subscription.
Assuming you are within the first 30 days since subscribing, indicate that you would like a full refund as well. ExpressVPN has a 30-day money-back guarantee.
The support rep will process your cancellation and refund request. Once complete, you will immediately lose access to ExpressVPN.
According to ExpressVPN‘s policy, refunds are processed back to the original payment method within 7 business days after a cancellation.
So in summary, use the account dashboard to cancel auto-renewal, or live chat to cancel immediately and get your money back.
Canceling ExpressVPN on Mobile Devices
Did you sign up for ExpressVPN on your iPhone, iPad, or Android device? Here‘s how to cancel on each platform:
Canceling on iPhone and iPad
If you subscribed to ExpressVPN via the iOS App Store, follow these steps to cancel:
On your iPhone or iPad, open up the App Store application.
At the top right, tap on your profile icon to access your account.
On your account screen, scroll down and tap on the "Subscriptions" section.
Under the "Active" heading, find the ExpressVPN entry and tap it.
On the ExpressVPN subscription page, tap on "Cancel Subscription" and confirm your choice.
This will cancel the auto-renewal, but your ExpressVPN access will continue until the end of the current billing period.
Canceling on Android Phones and Tablets
To cancel an ExpressVPN subscription on an Android device like a Samsung Galaxy or Google Pixel:
Open up the Google Play Store app.
Tap on the hamburger menu (three lines) in the top left corner.
Tap on "Subscriptions" from the side menu.
Under "Active," find and tap on your ExpressVPN subscription.
Tap the "Cancel subscription" button on the next screen and confirm cancellation.
Similar to iOS, this stops auto-renewal but you‘ll retain access to ExpressVPN until the end of the billing cycle.
To get an immediate refund on Android, you would need to contact ExpressVPN support directly within 30 days of subscribing.
How to Cancel ExpressVPN Paid via BitPay
BitPay is a popular cryptocurrency payment processor that allows services like ExpressVPN to accept crypto payments like Bitcoin. Here is how to cancel ExpressVPN if you paid with BitPay:
Log into your ExpressVPN account dashboard and click on live chat support.
Explain to the representative you want to cancel your BitPay-funded ExpressVPN subscription.
If within 30 days of subscribing, also request a full refund.
The agent will process your cancellation and refund if eligible.
Once canceled through support, your access to ExpressVPN will be terminated right away.
Note that ExpressVPN subscriptions funded via BitPay do not auto-renew. But following the above process allows you to officially cancel your account and get your money back if within the 30-day window.
What Are Some Good ExpressVPN Alternatives?
If you‘re looking to cancel ExpressVPN because you were unsatisfied or want to compare other options, there are a few top alternatives worth considering:
Surfshark – Best for Low Cost
Surfshark is an affordable yet full-featured VPN solution. Some of the main benefits:
- Starts at only $2.49 per month making it very budget-friendly
- Provides unlimited device connections
- Includes handy features like CleanWeb ad blocking
- Offers a 30-day money back guarantee
Based in the British Virgin Islands, Surfshark has a growing server network of over 3,200 VPN servers. It consistently ranks as a top VPN for the price.
NordVPN – Best for Security
If your main concern is privacy and security, NordVPN is an excellent choice. It offers features like:
- Next-gen encryption and VPN protocols
- Double VPN and Onion over VPN for added security
- Large network of over 5,200 worldwide VPN servers
- Strict no-logs policy based in Panama
Pricing starts at $3.29 per month, and NordVPN offers a 30-day money-back guarantee.
CyberGhost – Best for Streaming
CyberGhost is a fast VPN solution with great unblocking capabilities for streaming. Key features include:
- Unblocks top streaming sites like Netflix, BBC iPlayer, Hulu
- Huge server network of over 9,100 servers in 90+ countries
- Apps have auto-connect for convenience
- 45-day money-back guarantee
At only $2.19 per month, CyberGhost is one of the most affordable VPNs with unlimited bandwidth.
FAQs About Canceling ExpressVPN Subscriptions
Do you still have some questions about canceling your ExpressVPN subscription? Here are answers to the most common questions:
How do I get a refund when I cancel ExpressVPN?
To get a refund when you cancel ExpressVPN, you need to contact live chat support within 30 days of your initial signup. Let them know you want a full refund, and they will process it back to your original payment method within 7 business days.
What happens when I cancel my ExpressVPN subscription?
When you cancel your ExpressVPN subscription, your account will not renew at the end of the current billing cycle. If you got an immediate refund through support, you will lose access to ExpressVPN right away.
Can I cancel ExpressVPN on my iPhone or Android phone?
Yes, you can easily cancel ExpressVPN subscriptions made through the App Store or Google Play Store. Just go to your account subscriptions and cancel it there to stop auto-renewal.
Is it easy to cancel an ExpressVPN subscription funded by BitPay?
It‘s straightforward to cancel a BitPay-funded ExpressVPN subscription. Just contact support, explain you want to cancel, and request a refund if within 30 days of signing up.
Will I get a prorated or partial refund if I cancel mid-cycle?
No, ExpressVPN does not offer prorated or partial refunds. You must cancel within 30 days to get your money back, and will receive a full refund of the subscription cost.
The Bottom Line
I hope this guide helped explain exactly how to cancel your ExpressVPN subscription through various methods. Whether you want to switch VPN providers, save money, or are unsatisfied with the service, the process is quick and easy.
Make sure to cancel within 30 days if you want to qualify for a full refund. And consider an alternative like Surfshark, NordVPN, or CyberGhost if you‘re looking for a new VPN service. Just be sure to find one that fits both your budget and internet security needs.