The virtual private network (VPN) service Avast SecureLine VPN is subscription-based. The Microsoft Windows, macOS, Android, and iOS operating systems all support it. The Avast SecureLine VPN encrypts all your internet traffic and routes it through a secure tunnel that passes through Avast data servers.
Using this VPN, you can be in a different location in the world by changing your IP address to another chosen VPN (Virtual Private Network) server. Your online behavior can be made anonymous, you can stay safe from hackers, and you can avoid being spied on.
A VPN prevents ISPs from tracking and selling your browsing history and data. In addition, Avast VPN can be configured to automatically turn on when you connect to a public Wi-Fi network. This security assurance is based on using an encrypted tunnel, which guards against eavesdropping on our online activity.
Although you could occasionally experience connection problems, one of the most frustrating messages you’ll encounter is, “Sorry, the SecureLine VPN server has refused your license file”? So, why do you get the Avast Secureline license file not working message?
In our guide, you can learn more about the problem and why the service will disconnect you. By the end, you’ll know all the issues causing this, why Avast VPN refused license file, and how you can fix Avast Secureline. (Read Avast Says Router Not Configured Correctly)
Advantages of Avast SecureLine VPN
Because it can be used anywhere at any location with maximum security and privacy, this program has become exceedingly popular. It is highly advised for wireless connections to public or unprotected networks.
In summary, the major benefits of Avast SecureLine VPN are:
- Unlimited internet access: Even in nations where Internet censorship restrictions are in place, we can surf freely and access any content by connecting to a VPN server in another location.
- Absolute confidentiality: With a VPN connection, we can always browse completely anonymously, unlike regular internet connections where users’ IP addresses can be tracked.
- Protection and security: Cybercriminals regularly “fish” for sensitive information from Internet users who connect to public networks. Essential data, including login details and passwords. The use of an encrypted VPN connection virtually eliminates this risk.
Fix Problems With Avast subscription
This is a widespread reason for SecureLine VPN server access issues.
Renewal of the subscription is required as it has expired. The subscription is frequently active, but the application does not detect it for some reason.
If so, the following action is necessary:
First, we verify sure the subscription to our Avast account is active.
After conducting the check, if the notice persists, there may be another issue, such as a completed subscription but an inactivated application.
Connecting your subscription to your Avast account is what you must do to resolve the problem.
You can access your account user profile, select the option to manage email, and then add the email linked to the paid subscription.
You are then sent an activation code to enter. If not, it must be renewed and reactivated.
The steps to take are as follows:
- Double-click the Avast SecureLine VPN icon on the Windows desktop.
- Select the menu and “login.”
- Next, add the details from the Avast account linked to the email address you used to purchase Avast SecureLine VPN.
- After entering, press “Login.”
- The last step is selecting all the Avast products you wish to activate and click on “Activate and install.”
- The installation process is done automatically.
- If you do all this and still see the error, you’ll need to contact the Avast support team.
How To Solve Configuration Problems?
Some sort of configuration issue is another factor that may cause this problem, and often tied to the Domain Name Service (DNS) configuration is corrupted.
The operating system on our computer will affect how you fix this, yet the most common is Windows.
The approach for Windows 8 and Windows 10/ 11 is:
- Windows must first be logged in as administrator.
- We then press the Windows key or open the Windows start menu to access the configuration choices.
- In this menu, we choose “Internet network,” from which we can change the adapter’s settings and the network configuration.
- Look for “network connections.” Then, click the option corresponding to the type of connection we are using by clicking the right mouse button.
- So, we’ll access the “Properties” window. If you see a popup window asking for consent, click “accept” to proceed.
- After choosing “Internet Protocol Version 4 (TCP / IPv4)” from the list, the following action is to click the “Properties” button.
- Next, we then press accept to save the adjustments.
- Press Windows + R at the same time.
- Enter “cmd” into the window that opens and click “OK” to confirm.
- The window for the command prompt opens, and you can type in: ipconfig / flushdns.
- To save the changes, hit the enter key and close the window.
Avast VPN Not Working, Why?
The error message is triggered for straightforward reasons when the SecureLine VPN server experiences problems and rejects your license file. (Read Avast Slows Down My Computer – What To Do)
As a result, we frequently overlook the simple details that lead to more significant issues.
Before trying more complex solutions, it is worth trying these to see if there are any simple fixes first:
The firewall may be interfering with your VPN and internet connection.
Sometimes, it can stop your connection altogether. Adding your connection to the exclusion list of the firewall is one way to fix this issue.
The quickest way to fix this issue or troubleshoot is to disable the firewall. However, it does leave your computer without protection; thus, leaving it unprotected for too long isn’t recommended.
- Head to the “Control Panel” and select “Security system.”
- Select “Windows Defender Firewall.” Next, select the activate/ deactivate button on public and private networks.
- Click To accept.
Ensure there isn’t another VPN in use.
While this is rare, it can sometimes happen. For example, if another user has installed a VPN on the computer, they can conflict and thus cause connection problems.
Should this happen, you need to disable or uninstall the other and leave Avast SecureLine as the only VPN on your computer.
Uninstall and Reinstall Avast SecureLine VPN
The Avast SecureLine VPN server often rejects your license file and causes connection issues because of a poor connection, incorrectly configured settings, or competing software.
Sometimes an invalid activation code or an expired subscription directly cause the error.
The virtual private network (VPN) service Avast SecureLine VPN was created by the cybersecurity software provider Avast and is accessible on Microsoft Windows, macOS, Android, and iOS.
Some customers ran into the highly frustrating “Sorry, the SecureLine server has refused your license file” connection error when trying to connect to one of its available server locations.
Reinstalling the software is often the most straightforward solution to solve problems of this type.
By uninstalling the program and reinstalling it, we will access the updated version, which will always be more efficient. (Learn How To Cancel Avast VPN Subscription)
What To Do If Avast SecureLine VPN Refuses License File?
Check your Internet connection
- Go to Start and click on Settings.
- Click on Network & Internet.
- Go to advanced network settings and click on Network troubleshooter.
- Select the network adapter you want to diagnose and click Next.
- Check whether the troubleshooter identified any problems.
It’s usually a good idea to check your network connection or internet settings when you want to connect to a VPN server and end up with Avast VPN connection errors.
If your internet connection is unstable or inexistent, this makes your VPN not work and shows you have connection issues.
Try Another Avast Secureline VPN Server Location
- Go to your current location in Avast SecureLine VPN, then click Change.
- Click on the new Secureline VPN server location after choosing it.
- Check that your new Avast VPN connection is stable.
Even while Avast SecureLine VPN has some good features, it does not have as many servers as other top premium VPN services. As a result, when several users connect to the same server, this causes it becomes congested.
As a result, you might wish to try connecting to another, less-busy Avast VPN server to see if your connection improves. You can try this with many server locations spread across several nations.
Disconnect Other VPN connections
- Go to Start and select Settings.
- Click Network & Internet.
- Go to advanced network settings and select the “Change adapter” options.
- Select your VPN connection and click on Disable this network device.
You must disable or terminate any existing connections if you have other VPN software clients installed on your computer or if you mistakenly are already connected to another VPN server.
As in this specific instance with Avast SecureLine VPN, running conflicting software applications simultaneously on the same system can cause them to interfere with one
another and result in connection issues.
Disable Windows Firewall
- Go to Control Panel and click on System and Security.
- Click Windows Defender Firewall.
- Click to Turn Windows Defender Firewall on or off.
- Select Turn off Windows Defender Firewall, although this isn’t recommended. Do this for Private and Public network settings.
- Click OK.
Firewalls can interfere with and prevent your VPN connections besides their essential protective features unless you add them to the firewall exclusion list.
You can temporarily disable your Windows Defender Firewall to identify an error of the issue and attempt connecting to an Avast SecureLine VPN server once more, even if doing so is not recommended because it protects your device from illegal access.
Ensure You Have an Active Subscription
Open Avast SecureLine, select My subscriptions from the menu and click OK.
Check the status of your Avast SecureLine VPN subscription in the app or use a browser to go to the Avast VPN website.
You won’t have an internet connection to any Avast SecureLine VPN server locations if your subscription is expired or untrue, so you’d better check your existing subscription’s status and ensure its genuine and active. (Read Why Is Avast Secureline VPN On My Computer)
Verify You Have a Valid Activation Code
- Open a browser and navigate to the Avast website to sign in.
- Then click Subscriptions.
- Copy the Activation code from Avast SecureLine VPN and go there.
- Launch the Avast SecureLine VPN client and click Enter activation code from the menu.
- Click Enter after entering the activation code you just copied.
If you have a valid license, you may select Use a license file and insert it.
If none of the above are the cause, your subscription activation code or license file may be the cause of why you see the Avast SecureLine VPN refused your license file connection error notice.
You may have used a license file or invalid activation code not provided by the original software vendor, in this case, Avast.
Whether it was free, the chances are that you’ll most likely see a connection error message like this one if you got the Avast VPN activation code or license file from any unreliable sources other than Avast.
As a result, updating the activation code in the application is shown in a straightforward process once you have a valid activation code linked to your Avast SecureLine VPN subscription.
Uninstall Avast SecureLine VPN & Reinstall It
Sometimes, reinstalling a piece of software, including this Avast VPN client, might be the best solutions for fixing common errors which can cause connection problems.
You can easily uninstall Avast SecureLine and reinstall it on your device in no time; in addition, you’ll also have the most recent updated version, which is very important, as updates come with new improvements and fixes.
Contact Avast Secureline VPN Customer Support
If the above solutions don’t fix the denied license file problem, other software or program difficulties may occur.
You should contact Avast Secureline VPN customer service – the Avast SecureLine VPN department – and seek help by detailing your Avast VPN issue if you couldn’t solve it with basic troubleshooting techniques.