Location Independence and Security for Call Centers
Comprehensive service provision for customers and partners is for enterprises today a matter of course. Correspondingly, call centers have become an important part of the corporate landscape. They are no longer primarily occupied with the receipt and processing of orders on the telephone, but much more so with providing comprehensive service for customers, marketing and sales. This wide array of tasks requires more than just competent employees, it also needs an IT that can handle many demands made on it. Hereby, it is important to achieve a high-value service at competitive prices and, at the same time, satisfy the customers’ needs.
Optimal Organization with HOBWith the secure remote access solutions from HOB, you can save on workstations and office space, while at the same time have satisfied and motivated employees: in home offices or at a less expensive location. The software solutions from HOB provide an SSL-encrypted connection and require no installation nor software administration on the client. The SSL VPN solution HOB RD VPN provides access to central enterprise data, without your having to set up and configure a complicated VPN tunnel. Access is had over the HOB Java RDP client.
Benefits for Your Enterprise
- Location- and platform-independent operation. Secure remote access via browser to all business-relevant data and applications.
- The workplace can be completely relocated, saving costs by reducing the amount of office space needed.
- SSL-encrypted access to Webservers behind the company firewall (Intranet, etc.).
- Exact determination of access rights, resulting in targeted provision of only individual applications is possible.
- No configuration effort and low administrative overhead, as no software needs to be installed on the client device.